One Month Bill Increases Walk-in Payors
The stringent implementation of the Policy No. 1-F, Series of 1999 also known as “One Month Bill Policy” in April 2015 gave rise to the number of walk-in payors in the nearest ISELCO II offices. Likewise, consumers in remote areaspatiently line up on long queues at designated collection points on specified dates to pay their dues. Installation of collection points aims to unburden paying consumers from public utility commutes in going to the branch office and back to their residences. As most branch tellers relay, “there are instances where fare costs more than their power bills”. Part of the Cooperative’s One Month Policy allows Meter Reader and Bill Collectors (MRBCs) to accept power bill payments on the first day of reading as there will no field collection the day after.
If and when a consumer is unable to pay on the first day of visit, mandatory payments are made to the nearest office or at designated collection points within the given grace period. Just the same, application of surcharge/penalty takes effect after due date.
Not only did this collection system improve the Cooperative’s Collection Efficiency but also, it brought awareness to consumers of their obligation to settle their power bill on time as contained in the Magna Carta for Residential Electricity consumers. The higher Collection Efficiency, the better our delivery of electricity services.